From time to time I will share with you some great content or tools that I like. I really liked this one.

John Spence is a guy I have been following for years and is recognized as one of the top business thought leaders and leadership development experts in the world. He was named by the American Management Association as one of America’s Top 50 Leaders to Watch along with Sergey Brin and Larry Page of Google and Jeff Bezos of Amazon.

John reached out to the CEO's in his network and asked them how they were dealing with the Pandemic. 6 responses stood out to me (my notes in italics):

  1. Empathy and compassion are potentially the most important traits of a leader. This is especially important when owners/leaders are faced with some of the most difficult people decisions of their careers.
  2. Our organization is more agile/flexible than I thought. Did you think your staff would be as productive from home as they are? I am very thankful that our team has embraced this time to succeed.
  3. Diversity in your client base matters. Now more than ever. We don’t know what we will find on the other side of this thing. If you were focused on one revenue source before, time to expand to other sales channels. Start today.
  4. Keep multiple banking relationships. If you applied for the Payroll Protection Program through a major bank, you know the struggles that many companies went through. Time to embrace those local banks again.
  5. Communicate with your team, again. Many of us are working harder than ever. And we don’t know what’s next. Your team needs to hear that too. Even if it’s the same story as before.
  6. Reinvent and innovate your business right now, you can leapfrog your competition. Expand to other sales channels. Build your online platform. Call all the old leads - make that a new habit. Offer maintenance services, even at cost (for now).

Check out the the rest of John's post for more responses. Many of us are surprised at how our businesses are able to function even better than expected during this crisis. Our employees are stepping up, people are helping, and everyone is concerned for each other. The key will be the decisions we make during this time HAVE THE ABILITY TO AFFECT OUR BUSINESSES LONG TERM.

Quotes I Like
I am a harvester of quotes that I save to my OneNote file. This one seems appropriate now:
"Be patient and tough; one day this pain will be useful to you." - Ovid, a Roman poet

Steve Dawson


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