One of the key issues facing dealers and installers during this crisis is scheduling home visits and installs. Some customers are reluctant to let dealers in their home for evaluations, consultations or installations.
For many customers though our products are not optional. Stair lift products are need-based and putting off a purchase or installation may increase the likelihood of an injury in the home. In fact, the National Safety Council says in the 65 to 74 age group falls become the leading cause of preventable injury-related death. 3 million older adults are treated in emergency departments each year for fall injuries. So, our work in the home is still important during this virus crisis.
With that in mind, we thought it might be helpful to provide some home visit guidelines. Obviously, you should only do what you and your customer are comfortable with doing. Also, keep yourself informed by staying up to date on the CDC guidelines for businesses. Further, there is no guarantee that any of these measures will prevent the virus’ transmission. However, taking extra precautions and making your customer comfortable may allow you to continue to provide services.
Suggestions for in-home visits:
- Notify your customer in advance that you will be keeping an appropriate distance from any individuals. The CDC recommends 6 feet.
- Inform your customer that no visits will be scheduled if any of your staff is feeling sick, has a fever or is showing signs of a respiratory illness.
- Consider asking your customers if they, or anyone else in the household has a fever or has traveled outside the country recently.
- Let your customer know you will not shake hands on arrival, and you will keep an appropriate distance.
- Wear a safety mask and rubber gloves if you have available.
- Use hand sanitizer as you exit your vehicle, so you arrive to the door with hands as clean as possible.
- Have your teams put on fresh boot covers for each visit.
- After installation, wipe down all areas that were touched with disinfectant solution or wipes.
We wish you all the best in these challenging times.
VP of Sales, Harmar